top of page

What Our Customers Are Saying About Us…

Lynne Allen photo 2.jpg

"I worked with EcuaAssist on two matters, one relating to my visa and one general legal issue. I highly recommend them. You explain what you need, they send you a written summary of what they will do and how much it will cost, and that is all you have to pay, no surprises. I wish I had discovered them sooner in my 13 years in Ecuador!"

–Lynne Allen

United States of America - Salinas

Keith and Elizabeth MacFarlane photo.jpg

"We found ecuaassist using a Google search when we were living in canada and planning our move.  They were very helpful telling us about the quirks of ecuadorian immigration.   We were able to arrive in 2020 with all the required paperwork.   They held our hands through all the steps of temporary and permanent residency.   They made all the appointments and even handled making the payments to the immigration people which was a big time saver.  We have had many friends here run into delays and problems with their immigration journey, ecuaassist was more expensive than doing it ourselves,  but the reduced stress was worth it to us."

–Keith & Elizabeth MacFarlane

United States of America - Salinas

Randy Rezka.jpg

"As an expat in a strange country,one always wishes he had someone to call for help when things pop up. Marcos Chiliusa,has created that with his company Ecuassist in Ecuador. A call to his company and the incredible people that assist him,is always reassuring,no matter what your situation. We have relied on Ecuassist for everything from immigration to banking,to realestate transactions. I have dealt mainly with the Salinas office and the people I have dealt with have been nothing short of incredible. Highly recommend their services to all folks in Ecuador."

–Randy Rezka

Canada - Olón

Bryan Davella_edited.jpg

"I had a great experience with EcuaAssist who helped me obtain my temporary residency visa. The process is a lengthy, frustrating and unclear one, however EcuaAssist made everything as smooth as possible by providing constant updates and facilitating all necessary appointments and preparation of paperwork that is needed. Ana was always available when I needed some additional guidance and always pointed me in the right direction when I had any questions or was unsure of any part of the process. I recommend to anyone thinking of going through the visa process to consider working with EcuaAssist, it will save you hours of frustration and let you focus on other things in your life!"

–Bryan Davella

United States of America - Salinas

Bruce Smit.JPG

"My name is Bruce Smit and I used Ecuaassist’s services for my 90 day extension and my temporary resident visa. The processes went very smoothly with no stress on my part. I will definitely use them in the future, as I need them! I highly recommend Eccuaassist for all of your visa needs!!"

–Bruce Smit

United States of America - Salinas

CURTIS JUE SALINAS.jpg

"The services provided by EcuaAssist have been invaluable for me as an American who owns a house in Ecuador. They have helped me set up my utility services such as my electricity, water, wifi service as well as opening a bank account for me in Ecuador.  

 

Without the countless services that they provide to expats and foreigners who plan to live in Ecuador or purchase a property in Ecuador, expats like myself would not have a clue on how to proceed to resolve their issues, since Spanish is mainly spoken in Ecuador.  

 

Thus, I'm indebted to EcuaAssist for the vital services that they provide to foreigners and expats like myself.

–Curtis Jue

Georgia, USA - Salinas

–Deneen Hicks

Manta - Manabí

–John Williams

Santa Marianita - Manabí

–Andrew Sweeny

San Clemente - Manabí

–Charles Hicks

Manta - Manabí

Milaina Larsen EcuaAssist Ecuador Visas.

"Our agent at EcuaAssist was great in helping get my residency and our son's citizenship. Everyone we dealt with was very professional, courteous, and prompt to respond to any questions or issues we may have. The Ecuadorian legal system is anything but straightforward, and EcuaAssist was essential in helping guide us through the process. We were very glad we decided to use their services rather than attempt it on our own."

 

Thank you again for all your help. I hope you're staying safe and sane during this difficult time!

–Milaina Larsen

Canada - Manabí

EcuaAssist Ecuador Visa.jpeg

"EcuaAssist helped me with a property closing right before Christmas. Very helpful and clear. Much appreciated assistance from Michaela and colleagues.

 

Will return when we are ready for visa process."

–Laura Hertzog

New Jersey - San Clemente, Manabí

EcuaAssist EcuadorVisas Ecuador Wills.jp

"We were very pleased with the service of EcuaAssist. They were very knowledgeable and
offered suggestions that were a great advantage to us.

 

The senior discount certainly saved us
money and will in the future. Thank you! The tax discount was even greater than expected."

 

–Steve Harned & Scott Baldwin

Canada - Montañita, Santa Elena

ECUADOR VISAS ECUAASSIST.png

"I bought a house in Ecuador with EcuaAssist. Everything went smoothly and effortlessly on my part.

 

Their assistance has been fabulous. They have guided me through each step, plus helping
me finish the registration of my deed. I thank them very much for their time and guidance to me."

 

–Geraldine Smout

3 times EcuaAssist client

Salinas, Santa Elena

Ecuador Visas EcuaAssist.jpg

"Staff was very professional and courteous. Weekly update were sent to keep us informed of
the process. We have used this agency for temporary and permanent visas.

 

They handled a few hiccups along the way very well for us.

 

We plan on using this service again."

 

–Ginny & Allen Mindrum

Cincinnatti, U.S.A.- Salinas, Santa Elena

EcuadorVisas EcuaAssist.jpg

"Nous sommes très satisfaits des services rendus par EcuaAssist et nous les recommandons fortement. Merci à toute l'équipe"

 

–Jasmin Binette y Martine Tremblay

Canada - Mirador de San José, Manabí

Ecuador Visas.jpg

"We moved to Ecuador in mid-October of 2019 We used EcuaAssist to obtain our visas, cédulas, and health insurance. They were with us every step of the way guiding us through the maze of government offices 

 

The staff is friendly, very well trained, and speaks excellent English Highly recommend them if you are planning to move to this beautiful country

 

Thank you EcuaAssist for a job well done!!!!"

 

–Ellen & Doug Schulz

United States of America - Manta, Manabí

Soraya and Matt Wilks.jpg

"We used EcuaAssist to assist in the closing on 2 pieces of property. It was near the end of the year and in Ecuador as many of you know things come to a standstill during the holidays. We did not want the stress of worrying about closing hanging over our heads for a month.

 

Both Ana and Melina were very helpful and always ready to go the extra mile. They accomplished what many would have thought to be impossible and we ended up closing on both properties in less than one week (during the holidays)!

 

–George & Teressa Culli

United States of America - Salinas, Santa Elena Province

Soraya, Matt, and Ollie.jpg

"We first started doing our research about living in Ecuador 3 years ago, and we knew we made the right choice with EcuaAssist as their name came up in almost every conversation we had with other Expats.

They were thorough, responsive, and always had our best interest in mind.

 

We had a great experience and would use them again in the future! A big thanks to Marcos and Adriana for all the help and support they provided us."

 

–Soraya, Matt & Ollie Wilks

Toronto, Canada - Puerto Cayo, Manabí

Robert Hoffman

"I recently had the opportunity to use the services of EcuaAssist, Manta office.

 

I could not be more pleased with the services I received from them. I had required the assistance of an expert in Ecuadoran law for a property transfer. EcuaAssist handle the situation expertly and promptly.

 

I would, and plan to, use their services again"

 

–Robert J. Hoffman

Summerfield, FL. United States of America - Crucita, Manabí

Brian and Angie Hoffman

"This is to let you know that we appreciate your excellent and professional services in helping us to
obtain our visa extensions. Last year it was great and we are happy to be seeking your assistance again this year. You make the whole process painless.

Gracias,"

 

–Brian and Angie Gaudet

Canada - Mirador San José, Manabí

Randy Potvin

"Ecuassist has been very friendly and professional and has helped us with all paperwork and details when we bought our condo in Canoa. They have kept us well informed about all the process I have used the services of EcuaAssist a number of times. The services I have used range from interpreter services to transferring my resident visa to my new passport. The first time was helping me register for health insurance with IESS. EcuaAssist services proved invaluable for this. You have no history with the Ecuadorian Social Security Administration, IESS, so you can't successfully answer the questions when you try to sign up online. The second time was helping me with an issue with my bank.  And the last time was assisting me with the transfer of my resident visa to my new passport.

The Manta location is convenient for me and the people are great to work with. They take the time to understand what you need, and what you think you need may not be what you really need. They explain what is going to happen and why it needs to happen that way. And they really go the extra mile. I needed a report from Immigration as part of the requirement for transferring my resident visa. Typically, you go to the Immigration office, get a payment slip, go to a bank and pay the fee, get a receipt and then go back to the Immigration office and request the report. When 
I showed up at the EcuaAssist office for my appointment, I found that they had already done those steps and we could go to the Immigration office and request the report. That is full service.

The next time I can't solve a problem on my own, I'll be back to the EcuaAssist office in Manta."

 

–Randy Potvin

United States of America - Manta, Manabí

Ana Polit

"Ecuassist has been very friendly and professional and has helped us with all paperwork and details when we bought our condo in Canoa. They have kept us well informed about all the process and are constantly communicating via email. We are very satisfied with their work and professional ethic."

 

–Ana Polit

 Homer, Alaska, United States of America - Canoa, Manabí

Raylene Whitford

"I have used many types of professional service companies in Ecuador, and nothing compares to EcuaAssist.  I appreciate the guidance, responsiveness and positivity of the teams in the offices - but most of all they treat you as a longtime friend.  Bureaucracy is annoying in any country, but Ecuador takes it to another level!  I encourage you to rely on Marcos and his capable team to navigate this part of the world."

 

–Raylene Whitford

 Edmonton, Canada - Quito D.M.

Annie Hampford

"Ecuaassist made the process of getting a Temporary Residency Visa relatively painless. They were thorough and clear in communicating what I needed to do and when I needed to do it.

 

They have a deep understanding of the system and are agile in navigating the unexpected (which happens in Ecuador!).

 

The office staff in Manta are friendly and accommodating with excellent command of English. I felt taken care of at all times and never had to worry about the process. I will use them again. "

 

–Annie Hampford

 Easton, Connecticut, United States - Puerto Cayo, Manabí

Rick and Terr Bremer

"I would like to tell you about my experience with EcuaAssist and Adriana Rosado.  She did a fantastic job guiding me through the steps necessary to complete the paperwork for our visas.  We have now received our cedulas and wish to thank Adriana for all of her help.

 

Adriana checked in with me every Friday for updates and was always ready to help with any questions that arose during the week.  I felt secure in what I was doing because of her guidance. "

 

–Rick & Terri Bremer

United States of America - Puerto Cayo, Manabí

FOTO_FONDO_BLANCO_page-0001.jpg

"Let me share that my experience with EcuAssist has been smooth, straightforward and absolutely satisfactory in terms of Visa process managing and assistance. And assistance is the key word here, as I have been given the choice for the best time to go through every step, allowing me to keep my job schedule unaltered, but without exceeding the lapses stablished by local legislation. The result has been success in achieving a legal migratory status in Ecuador.

 

About Joana, I’d like to express my absolute satisfaction regarding her assistance. She had been a very respectful and understanding person, did her best to suit my work schedule and achieved. Regardless her youth she has shown: great communicational skills (in more than one language), respect, wit and solidarity.

 

Let me share that I did not expected my visa process will work out as fine as it did. But EcuAssist through Joana did helped the process a great deal to get legal migratory status."

 

–Manuel Romero

Tetra Pak - Quito D.M.

unnamed-1.jpg

"Necesitaba obtener mi visa de residencia permanente en Ecuador para poder seguir trabajando acá. Joana y su equipo nos ayudaron a mí y mi familia con todo el trámite y gestión. Nos direccionaron correctamente y nos aportaron muchísimo con consejos oportunos y acertados.

 

Habría sido muy difícil hacer esto sin su ayuda ya que mi horario de trabajo es restrictivo y el ministerio puso varias trabas. Recomendables 100%."

 

 

– Hernan Rosales

Tetrapak - Quito D.M.

Diego Becerril

"Antes que nada un cordial saludo, agradeciendo tu gran soporte, ya que la verdad con tu gestión, proporcionas y haces sentir muy en confianza, puesto que las cosas se realizarán bien y a la primera, eso es algo de admirar y agradecer, más aún en trámites difíciles (de misión imposible), reitero mi gran agradecimiento y además para desearte felices fiestas en compañía de tus seres queridos.

 

Nunca pierdas ese espíritu de servicio."

 

– Diego Becerril y Familia

Tetra Pak - Quito D.M.

Carlos Scott.jpg

"He tenido la oportunidad de trabajar con Joana y Kevin en los últimos seis meses y aprecio enormemente su ayuda y asistencia.

 

Cuando solicito la naturalización, entiendo que el proceso es largo y difícil, y muy impredecible. En consecuencia, aunque he tenido que regresar a la oficina muchas veces, y es probable que tenga que regresar ya que la nueva prueba de ciudadanía está resultando muy difícil, estoy seguro de que seguirán siendo capaces de ayudarme a completar ¡mi aplicación! De hecho, entendí por Kevin que a veces los clientes se molestaban porque las cosas cambiaban y eran impredecibles.

 

Desde que llevo casi ocho años en el Ecuador, entiendo cómo puede suceder esto. Sin embargo, me siento muy feliz de que cuando ocurrieron cosas impredecibles, Kevin y Joana me ayudaron a navegar por la complejidad. Nuevamente, he disfrutado trabajando con ellos y espero que podamos completar con éxito mi solicitud."

 

 

– Carlos Scott Lopez

Quito D.M.

Xavier & Diana O´Neill

"I stumbled upon EcuaAssist through a Google search, and admittingly we were a bit fearful trusting any foreign related services.

 

Initially, we just needed FBI fingerprint cards for a temporary VISA.  EcuaAssist came across professional/attentive enough that we decided to trust them with obtaining important security background documents for my permanent VISA.

 

One mistake, and we would lose thousands of dollars, valuable time and get into a lot of legal problems...

 

We contacted Joana and had multiple conversations with Kelvin and Marcos.

 

We were very paranoid during the entire process.  Marcos and his team of experts accurately explained and kept us updated throughout the entire process.  Everything was executed according to plan!

 

The price is right and the level/quality of service was amazing (exceeded expectation).

 

By chance, after we received the documents, we bumped into Kelvin at the VISA office.  We witnessed 1st hand the effort they put into the entire process for all clients by keeping actively informed of the frequently changing VISA rules."

 

 

– Xavier & Diana O´Neill

Quito D.M.

Mike & Deyanira Hill

"Mike and I came to Quito Ecuador on September 27th, 2018.  EcuaAssist was suggested by a Canadian couple that came here to retire, and Marcos Chilluisa was their first choice.

 

We contacted Marcos and he sent us to Joana and Kelvin, in less than two months my husband got the Ecuadorian Visa, and we thank them sincerely.

 

They will always be our go to the legal team. Definitely, we will come back to your office, for any legal issue that may arise.

 

Again, thank you to the EcuaAssist team!!"

 

 

– Mike and Deyanira Hill

Quito D.M.

Maria de los Angeles Mignone

"I don’t know what I would have done without Joana Do Rego’s assistance yesterday. I thought I was fluent in Spanish, but I soon found out that reading and interpreting legal documents is definitely not in my comfort zone.

 

Joana answered every question I had, and explained with expert knowledge the contents of each and every document that required my signature by the Ecuadorian customs office in Guayaquil. Her professionalism and genuine concern for my situation turned what could have been a very stressful day into a day I made a friend in Quito.

 

Thank you, Joana!"

 

 

– Maria de los Angeles Mignone

Quito D.M.

Daniel Connor

"I chose Ecuaassist to help me with a real estate purchase, and couldn't be happier. Through countless emails, Joana and Kelvin were helpful and professional every step of the way, and it could never have happened without them. It was complicated, but they figured it all out with apparent ease. Always friendly and patient.

 

I will definitely chose this team to solve future legal issues for me. "

 

 

– Daniel Connor

Nanegal, Pichincha Province

Vicky Spitzak

"I would most highly recommend Joana DoRego and the team at EcuaAssist in Quito for any legal assistance one might require. But most specifically, let me talk about Joana and her many talents!

 

Joana goes to great lengths to ensure her clients’ needs are fulfilled.  She has represented many of our clients in assisting with visas and other legal documents…and has done so with a sense of purpose; of meeting her customer’s needs or requests; and is most professional in all her work!

 

She has a great sense of urgency…always ready to assist – even during time of great stress or confusion!  However, Joana always stays calm and focused – and keeps her clients happy & satisfied.

 

Our clients love working with Joana – and everyone speaks of her fantastic customer service and amazing positive attitude.  Joana appears to be a miracle worker…always calm and helpful in even the most difficult situations.

 

Joana is a delight to work with…and I can only say that she is a great talent, a very hard-working individual and we greatly enjoy our partnership with her!"

 

– Vicki Spitzack 

C2C Moves, Moving company

Daniel & Gina Pratt

"Our three generations family of five began this journey with the wonderful help of the Ecuaasist team. Marcos and Adriana always guide us well as our relocation dreams evolve. Well done!" 

 

 

– Daniel & Gina Pratt 

Puerto Cayo, Manabí

Tristen Back.JPG

"I had been through the process of obtaining a 6 month tourist visa by myself before coming to Ecuador in order to get married.

 

It was quite stressful and I almost wasn't given the visa just days before my trip because the laws had changed. After I got married, I knew that I wanted assistance with obtaining my residency visa, especially since I only had three months to get everything together. I contacted EcuaAssist and was assisted by Joana and Kelvin. Both of them were extremely helpful in obtaining documents from the United States and submitting everything that was required. During this time, I learned I was pregnant, so it became especially important that I could stay in Ecuador.

 

On the day I needed to apply for my visa, I was suffering from morning sickness, so Joana went above and beyond and spoke to someone so I didn't have to wait as long. They were by my side every step of the way and I am so glad I decided to use their services.

 

Thanks to their hard work I am living in Ecuador with my husband and my baby girl today." 

 

 

– Tristen Back

United States of America  - Quito  D.M.

Lucy Hancock.jpg

"Joana Do Rego of Ecua-Assist helped my husband and me to register our diplomas with SENESCYT, a step on the way to applying for visas to Ecuador.

 

It turned out to be complicated because I had done such unexpected and unguessable things as changing my name at marriage, which flustered the paperwork.  But it was not our problem... Joana Do Rego guided us through it.  The diplomas were duly later registered that year.  Throughout this effort, and especially during our visit to Ecuador to complete it, Joana made me feel as though we were wrapped in velvet, precious and important, do a rescue from all difficulty and improvidence.  Everything we did in association with Joana worked beautifully.  Her arrangements on our behalf lasted us past our visit and left us prepared going forward.  To this day some of her advice and thoughtfulness remains part of our life in Ecuador.

and document translations with notaries' legal approval stamps.  

 

They help many Canadians and Americans get legal here.  They extensive knowledge of Ecuadorian law and changes to their immigration rules make life stress free.  We love them and hope you do too." 

 

 

– Lucy Hancock

Harvard University alumni, and Ph.D. in physics and astronomy  

Happily retired in Quito 

Lucy Hancock.jpg

"Joana Do Rego of Ecua-Assist helped my husband and me to register our diplomas with SENESCYT, a step on the way to applying for visas to Ecuador.

 

It turned out to be complicated because I had done such unexpected and unguessable things as changing my name at marriage, which flustered the paperwork.  But it was not our problem... Joana Do Rego guided us through it.  The diplomas were duly later registered that year.  Throughout this effort, and especially during our visit to Ecuador to complete it, Joana made me feel as though we were wrapped in velvet, precious and important, do a rescue from all difficulty and improvidence.  Everything we did in association with Joana worked beautifully.  Her arrangements on our behalf lasted us past our visit and left us prepared going forward.  To this day some of her advice and thoughtfulness remains part of our life in Ecuador.

and document translations with notaries' legal approval stamps.  

 

They help many Canadians and Americans get legal here.  They extensive knowledge of Ecuadorian law and changes to their immigration rules make life stress free.  We love them and hope you do too." 

 

 

– Lucy Hancock

Harvard University alumni, and Ph.D. in physics and astronomy  

Happily retired in Quito 

Diego & Veronca Yepez

"We highly recommend EcuaAssist & the team! Very knowledgeable & professional since the beginning. Marcos & his amazing team has delivered exceptional services for us. We hired Marcos to help us with our father inheritance & not once did he nor his team disappoint. Very communicative and response time is very efficient.

 

We would not go with anyone else. We highly recommend EcuaAssist!!! If you are looking for a team that knows Ecuador laws and need the job to get done ... hire them! You won’t regret. Thank you, Marcos & team, for being there for us! We appreciate you!!!" 

 

 

– Diego & Veronica Yepez 

California, USA

024 (1).JPG

"I highly recommend EcuaAssist for anyone needing help in Manta, Ecuador.  We have used them many times in the past 3 years from help with our Visa extensions, Cedula application, Driving licenses and document translations with notaries' legal approval stamps.  

 

They help many Canadians and Americans get legal here.  They extensive knowledge of Ecuadorian law and changes to their immigration rules make life stress free.  We love them and hope you do too." 

 

– Christine Armstrong 

Vancouver, BC Canada -San Lorenzo, Manabí 

Diego & Veronca Yepez

"We highly recommend EcuaAssist & the team! Very knowledgeable & professional since the beginning. Marcos & his amazing team has delivered exceptional services for us. We hired Marcos to help us with our father inheritance & not once did he nor his team disappoint. Very communicative and response time is very efficient.